Bankruptcy Patient Advocacy

Healthcare Ombudsman Services (HOS) understands the significance of effective ombudsman services - managing patient safety and advocacy while healthcare providers move through bankruptcy. We are the ONLY choice with actual state ombudsman experience, nursing home operational experience, and hospital management experience in Texas. Our adept team has extensive experience assessing/evaluating facility operations, discerning operational issues, and resolving them with facility leadership.

The HOS team emphasizes the precedence of patient advocacy. In addition to identifying concerns/issues, our skilled team can provide operational solutions to improve the patient experience. Effective ombudsman services require experience.

Jon McPike formerly served as the Assistant Director of the Dallas County Ombudsman Office. As skilled nursing facility (SNF) owners and operators, our astute team has successfully navigated multiple facilities through the Chapter 11 process. Our accomplished leadership team has operated hospitals, skilled nursing facilities, and outpatient centers, as well as various other healthcare sectors. Uniquely qualified, the Healthcare Ombudsman Services team provides secure, thorough patient advocacy for healthcare companies moving through bankruptcy. Engaging a systematic approach, our experienced team identifies the effects of bankruptcy on patient care. We use a proven methodology that includes conducting walking rounds throughout the facility and patient and staff interviews. Benefiting from both ombudsman and operational experience, the HOS team understands the key to success is effectively balancing patient advocacy with operational efficiency. The HOS team conveys insight to the facility leadership for necessary operational improvements, offering recommendations, as appropriate.

Our team understands the impact ombudsman services have on a facility, often creating fear within the facility team and patients. Recognizing the importance of instilling confidence, our goal is to assist the facility team with creating results through successful resolution of patient care concerns.  

Via exit interviews, the HOS team guides facility leadership to ensure important patient care issues are addressed and resolved expeditiously. Prioritizing superior patient care, our team confers with facility leadership to determine effective resolutions for challenges identified. Additionally, the HOS team conducts essential follow-up site visits and calls to monitor progress, accordingly.

Timely updates are provided to the Court in a succinct, thorough format. Detailed reporting outlines issues identified, progress/resolution of concerns, and findings related to compliance with federal and state requirements for the highest standard of patient care. The exceptional, seasoned Healthcare Ombudsman Services team serves as a proper patient ombudsman, with diligent focus on ensuring the highest quality of life and care for patients living in a facility maneuvering through bankruptcy.

Having operational experience in bankruptcy affords us the opportunity to establish HOS retainer fees and rates to help the debtor meet the requirements while not creating a hardship on the estate. Our priority is the wellness and safety of the patient population through communication to the debtor, the US Trustee, and the Court.